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Work-related Violence Module

Work-related Violence Module

Product SKU: 70047
Work-related Violence Module Video
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  • Provides a framework to promote and guide the safety of workers in the event of client-initiated violence in the workplace
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  • MS Word format for easy customisation/editing
  • Downloading and Customising Instructions provided
  • Assists with compliance requirements for WHS inspections
  • Compliant for businesses operating in all states 

All workers have the right to work in an environment that is free from violence and aggressive behaviour. 

Where clients/customers/public are involved workplace violence can present itself and can include verbal abuse, physical violence or threats. Violence can present itself for many reasons including malicious intent, poor service provision and inadequate design of the environment. 

Workplace violence is not limited to incidents that occur within a traditional workplace. Work-related violence can also occur at off-site business-related functions, at social events related to work, or on the road between jobs. The objective of this policy is to assist in reducing the threat and managing any incident relating to harm caused by violent and aggressice behaviour at work, whilst providing a mechanism to assess, analyse and implement an effective management process to prevent workplace violence.

In particular, those at the greatest risk are support workers, carers, health care providers and teachers who work with clients with a varying range of needs and disabilities. Aggressive or violent client-related behaviour can present itself, posing a risk for carers and clients.

This module outlines the resposiibilities of persons involved including the Employer/PCBU, Health and Safety Representative, Managers / Supervisors and staff, as well as providing a procedure on the actions that must be taken in the instance of violent, threatening, harassing, or intimidating behaviour in the workplace both verbally and physically. 

Table of Contents 

  • Amendment Record
  • Document Register
  • References
  • Review Procedures
  • Document Control
  • Records
  • Management Commitment & Approval
  • Workplace Violence
  • Preventing Workplace Violence Policy
  • Workplace Violence Prevention Procedure
  • Workplace Violence Reporting Policy
  • Violent Incident Investigation Procedure
  • Appendix A: Workplace Violence Report Form
  • Appendix B: Workplace Violence Risk Assessment Form
  • Appendix C: Emergency Response - Threatening Situation
  • Appendix D: Emergency Response – Violent Incident
  • Appendix E: Emergency Response – Physical Attack
  • Appendix F: Emergency Response – Physical Assault by Care Client'
  • Appendix G: Emergency Prevention & Response – Road Rage
  • Appendix H: Incident Injury Report Form
  • Appendix I: Hazard Report Form
  • Appendix J: Incident / Near Miss / Hazard Report Form
  • Glossary..
  • Employee/Worker Agreement
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