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Quality Management System FAQ's

Looking for answers? Below is an FAQ that will hopefully answer most of your questions.

Didn't find what you were looking for? Please feel free to call our friendly customer service team on 1300 306 604 or send us an email

Understanding Quality Management

What is a Quality Management System?

The SafetyCulture Quality Management System is a collection of business policies, processes and procedures that are designed to assist businesses with managing quality.

The overall aim of a quality management system is to assist businesses in improving business processes to:

  • Ensure the quality of goods or services produced are of a consistent quality and meet requirements
  • Increasing customer satisfaction

The SafetyCulture QMS is written to align with ISO 9001:2015 

What is ISO 9001?

The International Organisation of Standardisation (ISO) defines ISO 9001 as “a standard that sets out the requirements for quality management system. It helps businesses and organisations be more efficient and improve customer satisfaction.”

Will I be able to use the QMS in my state?

Yes, the Quality Management System is written to align with International Standards and can be used worldwide.

I have the ISO 2008 version, why should I upgrade?

There are three primary reasons that an organisation should upgrade their systems to match the current standard

  1. Standards are generally updated every 7 or so years to keep pace with changes in best management practice. If an organisation does not keep pace with these changes then it will become more and more difficult to be assessed against current standards.
  2. ISO 9001:2015 now follows the same overall structure as other ISO management system standards (known as the High-Level Structure). This will make it easier to integrate with other systems like AS/NZS ISO 14001 Environmental Management Systems or OHSAS 18001:2007 Safety Management Systems
  3. While risk management has always been part of the standard, the new version gives it increased prominence and encourages an organisation to use risk analysis to identify the challenges of change. 

Can I view a sample QMS?

Yes. To see a sample of our QMS click here


Implementing your QMS

How long does it take to implement?

The time needed to implement ISO 9001 will vary from business to business. The time needed to implement a Quality Management System will depend greatly on the size of your business, amount of time and resources dedicated to the implementation, upper management buy in etc

Need help with implementation?

If you lack the time and resources needed to implement your Quality Management System than one of our Solution Advisors may be able to assist. To see a full list of Solution Advisors click here 

Certification to ISO 9001:2015

Is the ISO 9001:2015 QMS that SafetyCulture provides certified?

No, the Quality Management System provided is not certified. What is does provide you with is the framework needed to obtain certification with ISO 9001:2015. The system must be implemented into the business for at least 2 months before a certification audit can take place.


How do I gain accreditation for my ISO 9001:2015 Quality Management System?

SafetyCulture do not offer certification services. This will need to be performed by an external certification body, who will charge you for their services.

ISO recommends businesses consider the following when choosing a certification body:

  • Assess more than one certification body

  • Check if relevant CASCO standards are used by the certification body

  • Check if it is accredited, whilst not compulsory, accreditation can provide reassurance of the bodies competence.

To find out more about ISO 9001:2015 certification click here 


Receiving Your documents

How long will it take to receive my documents?

Your purchased products will be emailed to you directly upon receipt of payment from our online store and normally takes no more than 30 minutes. For payments made via bank deposit, documents will be provided upon receipt of payment or upon the confirmation of payment from the SafetyCulture Account Department (Note: This can take up to 2 days). Should you have any issues receiving your documents our Customer Service Team is here to assist and can be reached on 1300 306 604 during business hours.

How do I download my purchased products?

All our documents are emailed upon receipt of payment, in Microsoft Word format (MS Word), ready for you to download, save and edit as required. Note: You will need Microsoft Word installed on your computer to use any SafetyCulture template.

Customising your QMS

What content should I be customising?

The Quality Management System that SafetyCulture provides is a generic document. As a result you will be required to customer the template to suit the needs of your business. As well as completing any relevant forms, checklists and registers to assist with quality management records. You can download the QMS Customisation Instructions here